Refund policy

At our store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process.

Returns

You may return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please contact us at 1xeniapet@gmail.com with your order number and reason for return. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect the returned item, we will process your refund. Approved refunds will be issued to the original payment method within 5-7 business days. Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product. We will arrange a replacement or full refund at no additional cost.

For further assistance, reach out to us at 1xeniapet@gmail.com